This Refund Policy explains how refunds are handled for professional services, consulting, technical work, digital products, licenses, installations, support, and other paid offerings purchased through or in connection with jmoorewv.com.
Because many services involve time, labor, planning, technical knowledge, custom work, troubleshooting, or access to professional expertise, refunds may be limited depending on the type of service or product purchased.
Professional Services
Payments for professional services are generally non-refundable once work has started.
Professional services may include website development, WordPress work, plugin development, server administration, cybersecurity assistance, malware review, consulting, troubleshooting, performance optimization, custom programming, configuration work, technical research, or other requested services.
Once time has been spent, work has begun, project planning has been performed, access has been reviewed, a consultation has occurred, or technical analysis has started, payment may not be refundable.
Deposits
Deposits may be required before starting custom work, consulting, development, emergency support, server work, security work, or other professional services.
Unless otherwise stated in writing, deposits are non-refundable once work has started, time has been reserved, planning has begun, research has been performed, or project access has been reviewed.
If a project is canceled before work begins, a refund may be considered at my discretion, minus any payment processing fees, administrative costs, scheduled time, or expenses already incurred.
Hourly Work
Hourly work is billed for time spent performing the requested service.
Refunds are not provided for completed hourly work, including time spent researching, troubleshooting, reviewing access, testing, communicating, planning, diagnosing problems, writing code, configuring systems, or documenting findings.
If you choose to stop hourly work before completion, you remain responsible for payment for all time already spent.
Fixed-Price Projects
Fixed-price projects are based on an agreed scope of work.
If a fixed-price project is canceled after work has started, any refund request will be reviewed based on the amount of work completed, time spent, expenses incurred, and the terms of the written agreement.
Completed portions of a project are not refundable. If the work completed exceeds the amount already paid, additional payment may still be due.
Emergency Services
Emergency services are generally non-refundable once work begins.
Emergency services may include urgent troubleshooting, website recovery, malware investigation, downtime review, server repair, security incident review, broken website repair, or other time-sensitive technical work.
Emergency work often requires immediate availability, technical review, and time-sensitive action. Payment is for the time, availability, and professional effort involved, not for a guaranteed outcome.
Consulting and Advice
Consulting fees are generally non-refundable once the consultation has started or the requested advice, review, recommendation, or analysis has been provided.
Consulting may include technical opinions, planning guidance, architecture review, website recommendations, security recommendations, server review, code review, software advice, or other professional input.
Payment for consulting is based on time, experience, review, and professional judgment. It does not guarantee a specific business result, technical result, ranking improvement, revenue increase, security outcome, or third-party approval.
Digital Products and Licenses
Refunds for digital products, software licenses, downloadable files, scripts, templates, documentation, or other digital materials may be limited once access has been provided, files have been downloaded, license keys have been issued, or activation has occurred.
Unless otherwise stated in writing, digital products and software licenses are non-refundable after delivery, download, activation, or access has been granted.
If a digital product is defective or inaccessible because of an issue under my control, I may attempt to correct the issue, provide an updated file, reset access, replace the product, or review a refund request at my discretion.
Installation and Setup Services
Installation, setup, configuration, migration, deployment, or onboarding services are generally non-refundable once work has started.
Refunds are not provided for issues caused by incorrect access, hosting limitations, server restrictions, unsupported environments, third-party outages, expired licenses, missing requirements, client changes, or software conflicts outside my control.
Support and Maintenance Plans
Support plans, maintenance plans, retainers, or recurring service arrangements may have their own cancellation and refund terms.
Unless otherwise agreed in writing, unused time, missed requests, unused support availability, or partially used billing periods are not refundable.
Recurring services may be canceled according to the terms provided at the time of purchase or agreement, but cancellation does not automatically create a refund for previous payments or completed billing periods.
Third-Party Costs
Refunds are not provided for third-party costs, including hosting fees, domain registrations, software licenses, plugins, themes, API fees, stock assets, payment processing fees, advertising costs, subscriptions, or services purchased from another provider.
Third-party products and services are governed by the refund policies, terms, and support practices of their respective providers.
Client-Caused Delays or Issues
Refunds are not provided for delays, problems, or incomplete work caused by missing information, incorrect access, delayed approvals, expired credentials, unavailable accounts, changed requirements, lack of communication, third-party restrictions, or client decisions.
If required access, materials, approvals, or information are not provided in a timely manner, the project may be delayed, paused, rescheduled, or closed without refund for work already performed or time already reserved.
No Refunds for Changed Circumstances
Refunds are not provided because you changed your mind, no longer need the service, selected the wrong service, failed to use delivered work, decided to use another provider, changed business direction, or expected results that were not specifically guaranteed in writing.
Before purchasing a service or product, you are responsible for reviewing the description, scope, pricing, requirements, and any written terms that apply.
No Guaranteed Results
Payments are not refundable simply because a service, recommendation, code change, website change, security improvement, optimization, or technical fix does not produce a specific result that was not guaranteed in writing.
I do not guarantee search rankings, traffic levels, revenue, conversions, uptime, speed scores, advertising performance, complete malware removal in every case, permanent security protection, third-party approval, or compatibility with every hosting environment, plugin, theme, browser, device, or service.
Refund Requests
Refund requests must be submitted through the contact methods provided on jmoorewv.com.
A refund request should include your name, contact information, invoice number or transaction details, the service or product purchased, the reason for the request, and any relevant supporting information.
Submitting a refund request does not guarantee that a refund will be approved.
Review of Refund Requests
Refund requests will be reviewed based on the type of service or product, the work already completed, time already spent, access already provided, expenses already incurred, written agreements, and the specific circumstances of the request.
If a refund is approved, the refund may be reduced by payment processing fees, completed work, reserved time, administrative costs, third-party expenses, or other non-refundable amounts.
Chargebacks and Payment Disputes
If you have a concern about a payment, invoice, service, or product, please contact me first so the issue can be reviewed.
Unauthorized chargebacks, false disputes, or payment reversals may result in suspension of services, termination of access, cancellation of licenses, collection activity, or refusal of future work.
Policy Updates
This Refund Policy may be updated from time to time. Any changes will be posted on this page with an updated effective date.
Effective Date: May 15, 2026